Privacy Policy

Last updated: 07/09/2026

Relevance verified: 15/10/2026

Scope of This Privacy Policy

This Privacy Policy explains how BetCrown Casino collects, uses, stores, shares and protects personal data when players access the website, create an account, make payments, play casino games, place bets, contact customer support or use responsible gambling tools.

The policy applies to customers and visitors located in Great Britain. BetCrown processes personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 as amended, the Data (Use and Access) Act 2025, the Privacy and Electronic Communications Regulations 2003, the Gambling Act 2005 and applicable requirements of the UK Gambling Commission.

By using BetCrown services, you acknowledge that your personal data will be processed as described below. Where consent is the lawful basis for processing, you may withdraw that consent at any time without affecting processing carried out before withdrawal.

Data Controller

BetCrown is operated by Anakatech Interactive Limited, a company incorporated in Malta under company number C61918. The company is licensed and regulated by the UK Gambling Commission under account number 48789. BetCrown is listed as a white-label domain within that licence.

For data protection purposes, Anakatech Interactive Limited determines why and how personal data connected with BetCrown services is processed and acts as the data controller.

Privacy enquiries and requests concerning personal data may be submitted by email to playerinbox@betcrown-casino-uk.com or through the BetCrown contact page.

Personal Data We Collect

Registration and Identity Information

When you register or complete identity checks, BetCrown may collect:

Your full name, previous names and username
Date of birth and confirmation that you are aged 18 or over
Residential address, country of residence and postcode
Email address and telephone number
Account credentials and security information
Copies or details of passports, driving licences, identity cards and proof of address
Photographs, verification images or video identification records where required
Information obtained from identity, age and fraud-prevention databases

Financial and Transaction Information

We process information needed to administer deposits, withdrawals and account balances. This may include payment method details, masked card numbers, bank or e-wallet information, payment history, transaction references, account ownership evidence and information about the source of funds or source of wealth.

Complete payment card details may be processed directly by authorised payment service providers. BetCrown receives the information necessary to confirm, reject, investigate or reconcile a transaction.

Gambling and Account Activity

BetCrown records information about your use of casino and betting services, including:

Games played, wagers, stakes, winnings and losses
Deposits, withdrawals, bonuses and account balances
Session duration, frequency of play and login history
Selected deposit, loss, wager or session limits
Self-exclusion records and responsible gambling interactions
Complaints, disputes and customer support communications
Suspected fraud, collusion, cheating or misuse of promotions
Account restrictions, suspensions and closure records

Technical and Device Information

When you access the website, information may be collected automatically from your browser or device. This can include your IP address, approximate location, device type, operating system, browser type, language settings, screen resolution, referring page, session identifiers, timestamps, crash records and website navigation data.

BetCrown may also use cookies and similar technologies. Non-essential cookies are not placed unless you have provided the required consent. Further information is available in the Cookie Policy.

Communications and Marketing Preferences

We retain messages sent through email, contact forms and customer support facilities, together with records of how the enquiry was handled. We also record whether you have agreed to receive promotional communications, the channels you selected and any later withdrawal of consent.

Information from Other Sources

Personal data may be obtained from payment providers, identity verification services, credit reference agencies, fraud-prevention databases, public records, regulatory bodies, law-enforcement authorities and responsible gambling systems. Information may also be received from another person where a legal or safety concern has been raised about an account.

How We Use Personal Data

BetCrown processes personal data only for defined and lawful purposes. These include:

Creating, authenticating and administering your account.
Confirming your identity, age and eligibility to gamble.
Processing deposits, withdrawals and other transactions.
Providing casino games, betting services and account features.
Detecting fraud, money laundering, terrorist financing, cheating, collusion and account misuse.
Monitoring gambling behaviour and carrying out customer interactions where there are indicators of potential harm.
Applying self-exclusion, account limits and other responsible gambling controls.
Responding to enquiries, complaints, disputes and legal claims.
Maintaining website security, preventing unauthorised access and investigating technical incidents.
Meeting licensing, tax, accounting, reporting and record-keeping obligations.
Improving website performance, service reliability and customer experience.
Sending marketing where valid consent has been obtained.

Lawful Bases for Processing

Performance of a Contract

Processing is necessary to open and manage your account, provide gambling services, record wagers, administer balances, complete payments and respond to requests made under the BetCrown Terms and Conditions.

Legal Obligation

BetCrown must process certain data to comply with gambling regulation, age and identity verification duties, anti-money laundering requirements, fraud prevention rules, tax obligations, regulatory reporting and lawful requests from public authorities.

This processing may continue after an account has been closed. A request to erase personal data cannot override a statutory or regulatory obligation to retain relevant records.

Legitimate Interests

BetCrown may process personal data where necessary for legitimate business interests, provided those interests do not override your rights and freedoms. Relevant interests include protecting customers and the service, preventing fraud, securing accounts, improving website functionality, managing complaints and establishing or defending legal claims.

Before relying on legitimate interests, the purpose, necessity and possible effect on customers are considered. You may object to this processing, although an objection may be refused where compelling legitimate grounds apply.

Consent

Consent is used where required for email or SMS marketing, certain advertising technologies and non-essential cookies. Consent must be freely given, specific and informed. Refusing or withdrawing marketing consent does not prevent you from using the core gambling service.

Substantial Public Interest

In limited circumstances, information concerning health, vulnerability, suspected unlawful conduct or criminal offences may be processed to protect individuals from gambling-related harm, prevent or detect unlawful acts, meet regulatory responsibilities or safeguard the economic well-being of people at risk. Such processing is carried out only where permitted by the Data Protection Act 2018 and with appropriate safeguards.

Age and Identity Verification

BetCrown services are restricted to persons aged 18 or over. Identity and age checks may be completed using information you provide and data supplied by approved verification services. Additional documents may be requested where an automated check does not provide sufficient confirmation.

If an individual is found or reasonably suspected to be under 18, the account may be suspended or closed. Relevant details may be retained where necessary to meet legal obligations, investigate the attempted registration and prevent further underage gambling.

Anti-Money Laundering and Source of Funds Checks

BetCrown may examine deposits, withdrawals, payment patterns and gambling activity to comply with anti-money laundering and counter-terrorist financing obligations. Depending on the circumstances, you may be asked to provide bank statements, payslips, tax records, evidence of savings, business records or other documents explaining the origin of funds.

Information may be checked against sanctions lists, politically exposed person records, fraud databases and other lawful compliance sources. Transactions or accounts may be delayed, restricted or reviewed while required checks are completed. Where the law prohibits disclosure, BetCrown may be unable to explain whether a report has been made to an authority.

Responsible Gambling and Customer Protection

Account and behavioural data may be assessed to identify indicators of gambling-related harm. Relevant factors can include changes in spending, repeated failed deposits, extended sessions, cancelled withdrawals, increased frequency of play, contact with support and previous responsible gambling measures.

This information may be used to:

Display safer gambling information or account notifications
Contact you about your gambling activity
Recommend or apply account limits
Carry out affordability or financial risk checks where required
Restrict marketing or promotional eligibility
Suspend or close an account where continued gambling presents a material risk
Implement self-exclusion and prevent access during the exclusion period

Personal data connected with self-exclusion may be retained after account closure so that the restriction can be enforced and regulatory compliance can be demonstrated. Marketing must not be sent to a self-excluded customer.

Automated Processing and Profiling

BetCrown may use automated systems to support identity verification, payment screening, fraud detection, responsible gambling monitoring, service security and compliance reviews. These systems may identify activity that requires additional checks, a customer interaction or temporary account restrictions.

Where a decision produces legal or similarly significant effects and is based solely on automated processing, you may request information about the decision, ask for human intervention, provide your point of view and challenge the outcome, subject to any applicable legal or regulatory restrictions.

Marketing Communications

BetCrown sends promotional emails or text messages only where the required consent has been obtained. Marketing preferences are separate from acceptance of the general Terms and Conditions.

You may withdraw marketing consent through the unsubscribe option in a message, relevant account settings or by contacting playerinbox@betcrown-casino-uk.com. A limited suppression record may be retained to ensure that your preference continues to be respected.

Withdrawal from marketing does not prevent BetCrown from sending essential service communications concerning account security, transactions, regulatory checks, changes affecting your account or responses to enquiries.

Cookies and Similar Technologies

Strictly necessary cookies may be used without consent where they are required for login, account security, payment processing, fraud prevention, consent management or delivery of a service requested by you.

Analytics, personalisation and advertising cookies require prior consent unless a specific legal exemption applies. You must be given a clear opportunity to accept or reject non-essential cookies. Your selection can be changed through the website’s cookie controls.

Blocking certain cookies may affect optional features but must not prevent access to privacy information or force acceptance of advertising technologies.

Who May Receive Personal Data

BetCrown does not sell personal data. Information may be disclosed only where necessary and legally permitted to:

Identity, age and document verification providers
Payment processors, banks and e-wallet operators
Game, platform, hosting, analytics and cybersecurity providers
Fraud-prevention and anti-money laundering service providers
Professional advisers, auditors, insurers and debt recovery providers
Customer support and communications service providers
The UK Gambling Commission and other gambling regulators
The Information Commissioner’s Office
Tax authorities, courts, police and other competent public bodies
Responsible gambling and self-exclusion organisations
A purchaser or successor where a lawful corporate transaction takes place

Service providers acting as processors may use personal data only under documented instructions and must apply appropriate confidentiality and security measures. Independent controllers, such as banks or regulators, process information under their own legal responsibilities.

International Data Transfers

Some recipients or technical systems may be located outside the United Kingdom. Where personal data is transferred internationally, BetCrown uses a lawful transfer mechanism and assesses whether the information will receive an appropriate level of protection.

Safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another mechanism recognised under UK data protection law. Additional technical or contractual protections are used where the transfer assessment identifies material risks.

Data Security

BetCrown applies proportionate technical and organisational controls designed to protect personal data against accidental loss, alteration, unauthorised access, disclosure or destruction. Measures may include encryption in transit, access controls, account authentication, system monitoring, staff confidentiality requirements, security testing, backups and incident-response procedures.

Access is limited to personnel and service providers who require the information for authorised duties. No online system can be guaranteed to be completely secure, so customers should protect their login credentials, use a unique password and contact BetCrown promptly if unauthorised account activity is suspected.

If a personal data breach creates a risk to individuals, BetCrown will notify the Information Commissioner’s Office where required. Affected individuals will also be informed without undue delay where the breach is likely to result in a high risk to their rights and freedoms.

How Long Personal Data Is Retained

Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, licensing, anti-money laundering, accounting, responsible gambling and dispute-resolution requirements.

Records relevant to regulatory compliance are generally retained for at least five years after the customer relationship ends. Some information may be kept for a longer period where required by law, an ongoing investigation, a self-exclusion arrangement, a complaint or the establishment, exercise or defence of legal claims.

When continued identification is no longer necessary, information is securely deleted or anonymised so that it can no longer be associated with an identifiable person.

Your Data Protection Rights

Depending on the purpose and lawful basis of processing, you may have the right to:

Request confirmation that your personal data is being processed
Obtain a copy of your personal data and related processing information
Correct inaccurate or incomplete information
Request erasure in circumstances where continued retention is not required
Ask for processing to be restricted
Object to processing based on legitimate interests
Object to direct marketing at any time
Receive eligible information in a structured, commonly used and machine-readable format
Request that eligible information be transmitted to another controller
Withdraw consent where processing depends on consent
Request human review of a qualifying automated decision
Complain to the Information Commissioner’s Office

These rights are not absolute. BetCrown may retain or continue processing information where necessary to comply with gambling regulation, prevent crime, enforce self-exclusion, protect another person’s rights or establish and defend legal claims.

Submitting a Privacy Request

To exercise a data protection right, contact playerinbox@betcrown-casino-uk.com. State the right you wish to exercise and provide enough information to identify the relevant account or records.

BetCrown may request additional evidence of identity before releasing or changing personal data. This protects account holders against fraudulent requests. A valid request will normally be answered within one month, although the period may be extended where permitted for a complex request or multiple requests. You will be informed if an extension is necessary.

No fee is normally charged. A reasonable fee may be requested, or a request may be refused, if it is manifestly unfounded or excessive. Any refusal will include an explanation and information about your right to complain.

Children’s Privacy

BetCrown does not knowingly offer gambling services to anyone under 18. The website is not intended for children, and minors must not register, deposit funds or participate in gambling.

If you believe that a person under 18 has submitted personal data or opened an account, contact BetCrown immediately. The information will be investigated, the account will be restricted where appropriate and the data will be handled in accordance with legal and regulatory obligations.

Third-Party Websites

The BetCrown website may contain links to external websites, payment services or responsible gambling resources. Those organisations control their own processing and publish separate privacy notices. BetCrown is not responsible for the privacy practices or content of an external service merely because a link appears on the website.

Complaints About Personal Data

Questions or complaints should first be sent to playerinbox@betcrown-casino-uk.com so that BetCrown can investigate and respond.

You also have the right to complain to the Information Commissioner’s Office, the independent UK regulator for data protection. Information about submitting a complaint is available at https://ico.org.uk/make-a-complaint/. Making a complaint does not affect any other legal remedy available to you.

Changes to This Privacy Policy

BetCrown may revise this Privacy Policy to reflect changes in the law, regulatory requirements, services, technology or data-processing practices. Material changes will be presented through an appropriate website or account notice where required.

You should review the policy periodically. Continued use of the service does not replace the need for fresh consent where the law requires BetCrown to obtain it for a new processing purpose.