License Information

BetCrown Licence and Operator Information

BetCrown provides online casino and betting services to eligible customers in Great Britain under a remote operating licence issued by the Gambling Commission. The licensed gambling domain is betcrown.co.uk. The Gambling Commission register identifies this domain as a white-label website associated with the licence held by Anakatech Interactive Limited.

The operator is required to comply with the Gambling Act 2005, the Licence Conditions and Codes of Practice, applicable anti-money laundering legislation, consumer protection rules and data protection law. The licence does not guarantee winnings or remove the financial risks associated with gambling.

Legal entity details

• Brand: BetCrown
• Licensed domain: betcrown.co.uk
• Operating company: Anakatech Interactive Limited
• Company registration number: C 61918
• Country of incorporation: Malta
• Registered address: Soho Office Space, The Strand Fawwara Building, l-Imsida, Gzira GZR 1401, Malta
• Head office recorded by the Gambling Commission: Alabin 1, Telus Tower, Floor 20, Sofia 1000, Bulgaria
• Regulator: Gambling Commission of Great Britain
• Gambling Commission account number: 48789
• Remote operating licence number: 048789-R-327402-013
• Minimum gambling age: 18 years

The current status of the operator and its registered domains can be checked through the Gambling Commission public register.

Licence Type and Permitted Activities

Anakatech Interactive Limited holds an active remote operating licence that covers remote casino services. The same licence record also includes General Betting Standard permissions for real events and virtual events. These permissions allow the licensee to provide the relevant regulated gambling facilities remotely, subject to the restrictions and conditions imposed by the Gambling Commission.

The licence applies to gambling services supplied to consumers in Great Britain, meaning England, Scotland and Wales. Northern Ireland is not part of the Gambling Commission’s Great Britain licensing jurisdiction. Access from any location remains subject to local law, account eligibility checks and the territorial restrictions stated in the applicable terms.

Only individuals aged 18 or over may register, deposit, place bets or participate in casino games. BetCrown must take reasonable steps to verify a customer’s age and identity before permitting gambling. Accounts connected with a minor, false identity or unauthorised third party may be suspended or closed.

Regulatory Responsibilities

The operator must conduct its licensed activities fairly, openly and in a manner consistent with the Gambling Commission’s licensing objectives. These objectives include preventing gambling from becoming a source of crime or disorder, ensuring gambling is conducted fairly and openly, and protecting children and vulnerable people from harm.

Key regulatory responsibilities include:

• providing clear rules for games, bets, payments and promotions;
• keeping customer funds and gambling transactions accurately recorded;
• maintaining appropriate technical and security controls;
• monitoring accounts for fraud, money laundering and gambling-related harm;
• verifying identity, age and payment method ownership;
• providing access to safer gambling controls and self-exclusion;
• handling complaints through a documented and impartial process;
• cooperating with the Gambling Commission and other competent authorities.

AML and KYC Controls

BetCrown applies anti-money laundering and Know Your Customer procedures to confirm who uses an account, establish the legitimacy of transactions and identify activity that may indicate fraud, criminal property or terrorist financing. These controls are based on the operator’s legal and regulatory obligations and are not limited to the withdrawal stage.

A customer may be asked to provide a valid passport, driving licence or other accepted identity document. Proof of residential address, evidence of payment method ownership, bank statements, information about occupation, source of funds or source of wealth may also be required where proportionate to the identified risk.

The operator may perform enhanced checks when activity is unusually large, complex, inconsistent with the customer’s known circumstances or connected with a higher-risk jurisdiction. Screening may include sanctions checks, politically exposed person checks, transaction monitoring and the review of linked accounts, devices or payment methods.

Where verification cannot be completed, the operator may restrict deposits, gambling or withdrawals, suspend the account, request further evidence or terminate the relationship. Suspicious activity may be reported to the National Crime Agency or another competent authority where required by law. The operator may be legally prohibited from informing the customer that such a report has been made.

Protection of Personal Data

Personal information must be processed in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy and electronic communications rules. Information may be used to administer accounts, verify identity and age, process payments, prevent crime, comply with regulatory duties, investigate complaints and protect the integrity of gambling services.

Appropriate technical and organisational safeguards should be applied to personal data, including access restrictions, secure transmission, monitoring, authentication controls and staff confidentiality requirements. Access to identity documents and financial information must be limited to authorised personnel and service providers with a legitimate operational or legal need.

Information may be disclosed to payment providers, identity verification services, fraud prevention agencies, game suppliers, professional advisers, regulators, law enforcement bodies and other authorised recipients. Any international transfer of personal data must use a lawful transfer mechanism and appropriate safeguards.

Customers may exercise applicable rights concerning access, correction, erasure, restriction, objection and data portability. Certain information may need to be retained after account closure to satisfy anti-money laundering, tax, fraud prevention, legal claim and gambling regulatory obligations. A customer who remains dissatisfied with the handling of personal data may complain to the Information Commissioner’s Office.

Responsible Gambling Principles

Gambling is intended for adults and should be treated as paid entertainment, not as a source of income or a way to recover financial losses. BetCrown must monitor customer activity and take proportionate action where gambling patterns may indicate financial, behavioural or emotional harm.

Available safer gambling measures may include:

• deposit or other financial limits;
• session reminders and access to account history;
• temporary time-outs;
• product or account restrictions;
• self-exclusion from BetCrown;
• participation in the national GAMSTOP self-exclusion scheme;
• interactions and affordability-related checks where required by regulation.

A self-exclusion request must be respected for the applicable exclusion period. Customers seeking broader protection across participating online gambling operators can register directly with GAMSTOP. Confidential information and support are also available through GambleAware.

The operator may limit or close an account where continued gambling presents an unacceptable risk. Responsible gambling controls must not be removed or weakened merely to encourage further play.

Complaints and Dispute Resolution

A customer who disputes a bet, game result, payment, account decision, promotion or customer service outcome should first submit a formal complaint through the contact method published on the licensed BetCrown website. The complaint should include the account details, relevant transaction or game reference, date, amount, supporting documents and a clear description of the requested resolution.

1. Initial review: BetCrown investigates the complaint using account records, payment information, game data and relevant terms.
2. Final internal response: The operator provides its final position or completes the internal complaints process within the period required by Gambling Commission rules, normally no later than eight weeks after receiving the complaint.
3. Alternative dispute resolution: If the dispute remains unresolved after the final response, or the internal process has not concluded within eight weeks, the customer may refer the matter to the Gambling Commission-approved ADR provider identified in BetCrown’s current complaints procedure.

An ADR body considers eligible disputes independently of the operator. Customers should retain copies of correspondence, account statements, transaction records and the operator’s final response. Referral to ADR does not generally remove any legal rights available under applicable consumer law.

The Gambling Commission supervises operators and investigates regulatory breaches, but it does not normally decide individual claims or recover money for customers. Regulatory concerns may be reported through the Gambling Commission reporting service.

Fairness and Account Decisions

Casino games must operate in accordance with their published rules and applicable technical standards. Game outcomes must not be altered in response to a particular customer’s deposits, withdrawals, wins or losses. Where a technical interruption occurs, the result is determined using the game rules, system records and any verified data supplied by the game provider.

Account restrictions, void transactions or withheld payments must have a lawful and contractual basis. The operator may investigate suspected fraud, collusion, payment abuse, duplicate accounts, identity misuse or prohibited activity. Decisions must be proportionate, documented and open to review through the complaints procedure.

Verification of Licence Information

Licence details and domain status can change following regulatory action, corporate restructuring or amendments to the operator’s permissions. Customers should verify the current status directly in the Gambling Commission public register before registering or depositing.

The Gambling Commission register specifically lists betcrown.co.uk as a white-label domain under Anakatech Interactive Limited’s account. A different domain name should not be assumed to share the same regulatory status unless it is also shown in the public register or clearly identified in the operator’s approved legal information.

Use of BetCrown constitutes acceptance of the current terms and policies displayed on the licensed website. If there is any conflict between this general licence information and the operator’s binding terms, the applicable law, licence conditions and current contractual terms take precedence.